Hospitality
Software for hotels, guesthouses, and restaurants.
Hotels and restaurants live on availability in languages their team does not all speak at once, and on attention people deserve, not database rows. We build AI concierge and reservation systems that do not replace the team — they work at night and in languages the team cannot.
Typical challenges in the industry
Three problems show up in nearly every hotel and restaurant conversation. First: reception is thinly staffed in the evenings and at night, exactly when guests from other time zones inquire. Second: multilingual inquiries arrive faster than the team can answer them well — English usually works, French sometimes, Italian and Spanish rarely, Dutch almost never. Third: reservations, special requests, and upsell items (breakfast, late checkout, restaurant tables) are managed across too many channels — phone, email, booking inbox, WhatsApp, walk-ins.
What we actually build
Multilingual AI concierge on the website, via WhatsApp, and in hotel apps. Replies reliably in German, English, French, Spanish, Italian, and Dutch, with correct handling of formality and cultural expectations. Reservation routing across rooms, restaurant, and tables, with availability checked against the existing PMS. Slack escalation for complex inquiries, complaints, or uncertain situations — the team sees immediately where a human needs to take over. Upsell of breakfast, spa services, late checkout, with clear pricing and availability logic. Optional: voice concierge with a German phone number and multilingual speech output.
Example projects
A three-star hotel in the greater Paris area runs our multilingual concierge agent. Six languages, Slack escalation, response times under 30 seconds for standard inquiries. Details under Case Studies.
A Paris Bib Gourmand restaurant uses our gastronomy assistant for menu explanations, wine recommendations, and table reservations. The assistant knows the entire menu and over a thousand wine references, suggests course pairings, and produces an order summary the guest can show the waiter. Multilingual, with cultural sensitivity for guest expectations.
Regulatory context
GDPR is the key framework in hospitality too — guest data, booking history, and special requests are partly processed under stricter categories (health data for allergies, religious affiliation for dietary requests). We build so that all guest data is processed in Germany or France, depending on the hotel's location. For integration with booking platforms (Booking, HRS, channel managers), their terms and APIs apply on top — we use only official interfaces.
How we start a project in your industry
In the first conversation we set the scope: concierge on the website only, or also WhatsApp and voice? Which languages matter in your guest mix? Which PMS is in use? On that basis you receive a concept with a clear staged approach. First live version usually after three to four weeks.
Does this match your situation?
Send us a short note and we reply within one business day.
Request a project